Can I contact a guide?
An
internal messaging system on the site makes it easy to get in touch
with the guides. Please feel free to contact them to help prepare
your tour or simply if you have any questions for them.
You can contact a guide: Before submitting your booking
request, if you have questions to ask. Go to the tour description
and simply click on the “contact the guide for this tour” button
After submitting your booking request, to prepare for the
tour or put any practical questions. Log in to your personal space
under the heading “My Account”, click on your booking and then on
“contact the guide for this tour”.
You will receive an e-mail containing the guide's personal
contact details and a summary of your tour, 15 days in advance.
We have opted to work exclusively with professional or
semi-professional guides, probably among the best in the world.
With every care for our clients' requirements, we select our
guides on the basis of criteria among which professionalism,
originality and enthusiasm rank very highly.
In addition, most Unique Tours Factory partner guides are
officially accredited and hold the diplomas and certifications
required to exercise their profession. We also meet all our guides
in person at intervals and stay in regular and personal contact
with each and every one of them.
The majority of our guides speak one or two languages (English, for the most part) in addition to their mother tongue. You will find this information in the tour description.
In the event of a guide being unavailable, you have two options:
If you have submitted a booking request that the guide is
unable to fulfill for lack of availability, you may be offered an
alternative (another guide or another date) If you have not yet
submitted a booking request, don't hesitate to browse our other
offerings in the same city to see if other guides offer similar
tours, or contact the guide, who may be able to suggest a solution.
The time and departure point of your tour are
shown in the booking confirmation (sent to you by e-mail and
available in My Account).
If no change of plan was scheduled, and the guide fails to
turn up at the time and place agreed:
First contact the guide by telephone (on the mobile phone
number for the guide provided prior to the tour) or, failing this,
by e-mail. If you are unable to contact the guide, get in touch
with us immediately via our contact form and be sure to quote your
telephone number, so that we can try to contact the guide and call
you back immediately.
What means of payment are accepted?
Your purchases on the Unique Tours Factory site can be paid for by
bank card. We accept Visa and MasterCard.
Purchases on the Unique Tours Factory site can
only be paid for by bank card. We accept Visa and MasterCard.
Payment for tours in cash, by check or any form of payment
other than as set out above is not accepted.
In addition, we specifically ask you to refuse to pay any
additional sum not indicated in the tour description.
Your account
will not be debited immediately when you submit a booking request,
but only when your booking is confirmed by the guide.
If you decide to cancel your tour, there are three
possibilities:
You cancel over 30 days before the scheduled date of the
tour: you receive a full refund.
You cancel between 7 and 30
days before the scheduled date of the tour: you receive a refund of
50% of the booking cost.
You cancel within 7 days before the
scheduled date of the tour: no refund can be made.
For further details, please read our General Terms &
Conditions.
A summary of your booking request was
sent to you by e-mail. You can also find this summary in My
Account.
In addition, once the guide has confirmed your booking
request you will receive an e-mail confirmation, which can also be
found in My Account.
If you would like a bill for your
booking, please contact us via our contact form.
A private tour can only be booked and paid for by a single
person. It is then up to you how you share the cost of the tour
between your friends or family.
If
you have booked the wrong tour or provided incorrect information,
please contact us via our contact form. We will do everything
possible to find a solution to your problem.
Any cancellation of a tour remains subject to the terms
& conditions of cancellation and refunds.
For further information on the terms & conditions of
cancellation and refunds, please read the relevant question in the
FAQs or the General Terms & Conditions.
If forced
to cancel, a guide may suggest an alternative date or an
alternative guide for your tour.
Should you decide to
refuse the proposed alternative guide/date, you will receive a full
refund, irrespective of the period between the date of cancellation
and the scheduled date of the tour.
For further
information, please read our General Terms & Conditions.
What is the concept behind Unique
Tours Factory?
"Unique Tours Factory" is an innovative
start-up that sets out to provide its clients with the best ever
travel memories, the ones they will tell their friends about when
they get home. We are launching a marketplace to offer the very
best private tours by the very best professional guides in the
world's most beautiful cities.
To find out more about our concept and out activity, check
out the UTF Experience.
Unique Tours Factory offers you
the best private tours in the world's most beautiful cities.
To provide you with a service of this quality, Unique Tours Factory
relies on:
Guided tours consisting of a cocktail of three
keynote experiences: discovery, encounter and celebration,
100% professional hand-picked guides,
The option to prepare
your tour in advance in consultation with your guide,
100%
private guided tours for you and your fellow travelers.
To find out more about what we offer, check out the UTF
Experience.
An internal messaging system on the site makes it easy to get in
touch with the guides, who can answer most of your questions.
We are also at your disposal to answer any other questions
you might have.
You can contact us via our contact form.
Booking several tours is no problem at all.
You have
two options:
You can book each of the tours individually,
one after the other (making a separate payment for each tour).
If you would like to make a single payment for several tours,
please contact us via our specific contact form
You can modify
certain aspects of your booking. For further information and to
make modifications (where possible), please contact the guide for
your tour.
This may be possible in certain cases. For
further information, please contact the guide for your tour.
To modify the personal information you entered when signing up, go
to My Account and then “My info”.
The
Unique Tours Factory partner guides organize private tours limited
to a maximum number of persons, determined according to certain
constraints and designed to guarantee you a unique experience of
the highest quality.
You can always contact the
guide, however, to see if an alternative solution can be found.
When you make a booking, you stipulate a given
number of people.
As a general rule, it is not possible to
change that number after booking. We do advise you, however, to
contact the guide to see if something can be arranged.
When you submit a booking request, we
inform you of the deadline within which the guide is required to
reply to you (24 or 48 hours, depending on the length of time
between the date of booking and the date of the tour).
If
the guide has not replied within this deadline, your booking
request will be automatically cancelled and you will be informed
accordingly; you will not be debited for the cost of the tour.
How is my personal information used?
For the purpose of providing its services, Unique Tours
Factory (UTF) needs to gather some of your personal information.
Under French law, UTF is consequently required to report its
gathering of such information to the national data protection
agency, the Commission Nationale Informatiques et Libertés (CNIL).
In accordance with the French data protection act, Act no.
78-17 of 6 January 1978, UTF undertakes to take all useful
precautions, with regard to the nature of the data and the risks of
the processing, to preserve the security of your personal data and,
in particular, to prevent its corruption or damage, or access by
unauthorized third parties.
For further information, please read our General Terms &
Conditions.
The price of a tour is always set by the guide.
Unique Tours Factory takes a commission on the cost of the tour, in
return for the services it provides to clients and to partner
guides.
The best way to prepare for the tour
is to follow the recommendations in the tour description and any
information given to you by the guide.
For further information, please contact the guide for your
tour.
Some
personalized features can be arranged. For further information,
please contact the guide for your tour.
Our partner
guides give an undertaking that they carry all the professional
insurance required for their activity to cover all the risks
incurred by their clients during the tours.
In addition, you continue to be covered by your own civil
liability insurance.
For further information, please read our General Terms &
Conditions.
Your safety and security are
central to our concerns. If at any time during the tour you do not
feel safe, please inform the guide immediately so that he or she
can take the necessary steps.
You may, of course, decide to
halt the tour at any time.
Should you do so, please contact
us afterwards via the contact form.
If
you have any other questions, please contact us